Customer Satisfaction Section Managerรหัส:55571
60,000 THB ~ 90,000 THBMRT Line, Ratchadapisek - Phetchaburiผ่านมามากกว่า 3 เดือนภาพรวม
รายได้ต่อเดือน
60,000 THB ~ 90,000 THB
ประเภทธุรกิจ
Manufacturing(Other)
รายละเอียด
Position:Customer Satisfaction Section Manager
Report to : Japanese Division Manager
Job Responsibilities:
Manage over Customer Satisfaction Team (Robotics & Mechatronics ; AC Drive, Servor, Inverter and Controller)
[Team Management]
- Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
- Plans, monitors, appraises, and reviews job contributions of staff
- Communicates job expectations to staff Enforces company policies and procedures
- Accomplishes information systems and organization mission by completing related results as needed
[Customer Satisfaction Job]
- Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence The 24-hour customer service is two shift support. (1shift is day support/2shift is night support) If customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone responder should visit the customer's factory immediately after manager approval. If you receive a telephone call from a telephone responder, you must promptly approve or remove it.(24-hour)
- Answers customers’ questions and Resolves problems
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepares and completes actions plans
- Implements production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Analyse variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Conducts customer satisfaction surveys and forms focus groups
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Resolves problems and disseminates advisories and warnings
- Detects and diagnoses network problems
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
คุณสมบัติ
คุณสมบัติ
【Must】
- Male only,Thai national, Age 38-47
- Bachelor’s Degree or Higher in Engineering field or related filed (Electrical engineering field would be better)
- Must have experience in management at least 4-5 years
- At least 10 years’ professional experience working in customer service in Robotics or Automation business
- Must have experience as maintenance engineer/service engineer
- Good in English skill
- Have own car with a driver’s license
【Advantage】
- Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
- Communicate well both orally and in writing and demonstrate business acumen in your daily work
- Professional personal appearance
- Excellent oral and written communication skillsความสามารถทางภาษาอังกฤษ
Level 3 - Business Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
- Social security
- Health insurance
- fuel allowance(8Baht/Km)
- Bonusเวลาทำงาน
08:30 ~ 17:30
วันหยุด
- Sat,Sun
- Public holidayประเภทงาน
Production (PD)
R&D/New Model Engineer
Other (Sales)
Other (Engineer)
Sales Engineer
Telemarketing/Telesales
Quality Control
Sales Corporate
Customer Success
Sales Individual
Service Engineer
Account Executive
Electrical Design Engineer
Quality Assurance
Sales Distributor
Production Control/Planning
Production Engineer (PE)
Business Development
Circuit Design Engineer
Medical Representative