Overview

• Salary

  60,000 THB ~ 90,000 THB

• Industry

  Manufacturing(Other)

• Job Description

  Position：Customer Satisfaction Section Manager
  Report to : Japanese Division Manager
  
  Job Responsibilities:
  Manage over Customer Satisfaction Team (Robotics & Mechatronics ; AC Drive, Servor, Inverter and Controller)
  [Team Management]
  - Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
  - Plans, monitors, appraises, and reviews job contributions of staff
  - Communicates job expectations to staff  Enforces company policies and procedures
  - Accomplishes information systems and organization mission by completing related results as needed
  
  [Customer Satisfaction Job]
  - Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence The 24-hour customer service is two shift support. (1shift is day support/2shift is night support) If customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone responder should visit the customer's factory immediately after manager approval. If you receive a telephone call from a telephone responder, you must promptly approve or remove it.(24-hour)
  - Answers customers’ questions and Resolves problems
  - Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
  - Prepares and completes actions plans
  - Implements production, productivity, quality, and customer-service standards
  - Identifies customer service trends and determines system improvements
  - Analyse variance and initiates corrective actions
  - Determines customer service requirements by maintaining contact with customers and visiting operational environments
  - Conducts customer satisfaction surveys and forms focus groups
  - Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
  - Maximizes customer operational performance by providing help desk resources and technical advice
  - Resolves problems and disseminates advisories and warnings
  - Detects and diagnoses network problems
  - Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations