Application Consultant ID:52036

19,000 THB ~ 32,000 THBBTS (Sukhumvit Line)Over 3 months ago

Overview

  • Salary

    19,000 THB ~ 32,000 THB

  • Industry

    Hardware, Telecommunication

  • Job Description

    - Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
    - Respond to users’ concerns via telephone, e-mail, facsimile, or video conference.
    - Accurately log all Help desk-related information such as Issue Details, Issue Handling History, and User Contact Info.
    - Maintain reasonable discipline and decorum in the Help Desk area.
    - Perform other functions or projects, which may be assigned by the Support Specialist, Manager, or Coordinator.

Qualifications

  • Requirement

    - Thai nationality, Male or Female, age between 22-26 years
    - Bachelor degree in Computer or related fields such as Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields.
    - Experience between 0-3 years and/or New graduated is also welcome
    - Experience in IT Support, Call Center or other related fields
    - Experience in telephone support of external customers in resolving the specific problems will be advantage
    - Experience with Microsoft Operating Systems and IT Applications
    - Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting)
    - Good understanding and appreciation of information technology
    - Network & INFRA (Server related etc.) knowledge will be an advantage
    - Programming knowledge will be an advantage
    - Have negotiation skill, communication skill, serviced mind, initiative and logical thinking.
    - Good team player, good problem solving
    - Good in Listening, Speaking and Writing English (TOEIC : 500)

  • English Level

    Level 5 - Beginner Level

  • Other Language

    Thai, English

Additional Information

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