Travel Application SupportID:39948
25,000 THB ~ 50,000 THBBTS (Sukhumvit Line)Over 3 months agoOverview
Salary
25,000 THB ~ 50,000 THB
Industry
Software, Web Service, Other
Job Description
Job Responsibilities
- Review and prioritize technical and operational support issues from clients using the online travel application.
- Investigate issues with XML data exchange between the Miki Travel and client systems.
- Handle client-reported issues by correcting problems directly, providing a work-around, or escalating issues to the development team.
- Provide clients with feedback on their reported issue. Update help desk records in the CRM according to company policy.
- Monitor the production applications, identify problems, and resolve or report issues.
- Participate in software development planning meetings and provide feedback on potential client impact of proposed features.
Qualifications
Requirement
Candidate Requirements
Anyone with the following qualities should consider applying:
- Male or Female, Any Age, Thai National ONLY
- Travel industry experience, particularly hotel booking and inventory, travel agent operations, or wholesale travel services distribution
- Very good command of English language speaking, listening, reading, and writing
- Excellent PC application skills including Microsoft Office and modern browsers
The following qualities are not required, but any are a good plus. (If you don’t know these things, don’t worry, we can help you learn!)
- At least one year of application software technical support or equivalent experience (such as software development or testing)
- Competency with XML, including its purpose and syntax
- Knowledge of travel-related data exchange by XML, such as the OpenTravel Alliance
- Customer Relationship Management (CRM) system experience
- Knowledge of SQL and the ability to write SQL queries
- Previous experience with other online travel applications such as Agoda or HotelbedsEnglish Level
Level 4 - Conversational Level
Other Language
Thai, English
Additional Information
Benefit
- Working M-F 9:00-18.00 (1 hour lunch & 15 min PM short breaks)
Social security, Private health care and Provident fundWorking Hour
9:00 ~ 18:00
Holiday
Sat / Sun
Public HolidayJob Function
Other (IT)
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