Business Analyst – Microsoft Dynamics CRMID:59832

100,000 THB ~ 150,000 THBPathum Wan
  • Job Function

    Pre-Sales, Programmer, System Analyst, System Engineer, Software Engineer, Project Management

  • Industry

    Hardware, Telecommunication

  • Job Description

    - Maintain functional knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service).
    - Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests
    - Collaborate with Product Management and Business Process Owners to analyse and design business requirements
    - Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
    - Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
    - Proactively document solutions, processes, designs and lessons learned
    - Incorporate learnings into future solution design considerations
    - Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
    - Perform regression testing and retest identified defects as needed
    - Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria

  • Requirement

    - Bachelor’s Degree
    - Microsoft Dynamics CRM certifications strongly preferred
    - Minimum of two years’ experience in CRM implementation, configuration, system design or related business experience
    - Proficient with Excel, PowerPoint, Outlook and Word.
    - Experience with Microsoft Visio or other process modelling tools preferred.
    - Excellent English writing skills and verbal skills
    - Excellent communications skills

  • English Level

    Level 3 - Business Level

  • Other Language


  • Working Hour

    9.00 ~ 17.30

  • Holiday

    Public holidays

  • Benefit

    ฺbasic salary
    medical insurance for spouse and kids
    leave credits 15 days/year,
    annual training and certifications
    Incentive 50K/yr

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