Job Description

- Maintain functional knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service).
- Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests
- Collaborate with Product Management and Business Process Owners to analyse and design business requirements
- Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
- Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
- Proactively document solutions, processes, designs and lessons learned
- Incorporate learnings into future solution design considerations
- Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
- Perform regression testing and retest identified defects as needed
- Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria