Business Analyst – Microsoft Dynamics CRMID:59832
100,000 THB ~ 150,000 THBPathum WanOver 3 months agoOverview
Salary
100,000 THB ~ 150,000 THB
Industry
Hardware, Telecommunication
Job Description
- Maintain functional knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service).
- Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests
- Collaborate with Product Management and Business Process Owners to analyse and design business requirements
- Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
- Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
- Proactively document solutions, processes, designs and lessons learned
- Incorporate learnings into future solution design considerations
- Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
- Perform regression testing and retest identified defects as needed
- Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria
Qualifications
Requirement
*Must*
- Bachelor’s Degree
- Microsoft Dynamics CRM certifications strongly preferred
- Minimum of two years’ experience in CRM implementation, configuration, system design or related business experience
- Proficient with Excel, PowerPoint, Outlook and Word.
- Experience with Microsoft Visio or other process modelling tools preferred.
- Excellent English writing skills and verbal skills
- Excellent communications skillsEnglish Level
Level 3 - Business Level
Other Language
English
Additional Information
Benefit
Attractive salary
Working Hour
9.00 ~ 17.30
Holiday
Weekend
Public holidaysJob Function