Overview

• Salary

  50,000 THB ~ 60,000 THB

• Industry

  Logistics

• Job Description

  Business : Logistic and Forwarding
  
  Job Responsibilities
  1. Build sustainable relationships and trust with customer accounts through open and interactive communication　(Customer Management)
  
  - Conduct regular appointments with customers via video call to ensure customer satisfaction (2 times per week)
  - Support the Sales Manager by issuing quotations and comparing supplier prices as needed.
  - Prepare and send email newsletters in English, including updates on port or border situations.
  - Analyze customer needs through regular meetings and provide timely information.
  - Collect information actively from the internet, internal teams, and carriers.
  - Handle customer complaints and provide appropriate solutions within specified time limits.
  - Discuss issues with the team and propose alternatives to resolve problems.
  - Follow up to ensure successful resolution.
  - Maintain an objective view and strive to understand the true nature of issues.
  - Share updates and task progress with the manager.
  - Participate in Thai-language morning briefings and report necessary information.
  - Communicate with suppliers as needed.