Customs Clearance Manager (General)ID:68939
70,000 THB ~ 80,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Phaya Thai, Ratchathewi, Pathum Wan, Huai Khwang, Dusit, Phra Nakhon, Pom Prap Sattru Phai, Samphanthawongabout 2 months agoOverview
Salary
70,000 THB ~ 80,000 THB
Industry
Logistics
Job Description
-To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers.
-To be key escalation focal contact point for Customer on operations escalation topics
-To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers.
-To coordinate with operations team to provide expert advice to customer regarding logistic processes, documentation, or any other questions which may arise.
-To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly.
-Prepare Corrective & Preventive Action & Non – conformance Service · To monitor, record, and follow up status of customs case progress and provide proactive reports to customers.
-To monitor, consolidate, check and submit reports as per customer target date/time.
-To monitor KPI and assure that committed KPI’s are met to customer satisfaction.
Identify, Prepare and roll out Improvement Plan to close operational gaps.
-To prepare meeting agenda, summary information and issues with proper solution before the meeting with customers on operational topics
-To conduct regular meetings with customers on operational related topic
-To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments.
-To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation.
-Following up on Track & Trace report and support data to customer.
-Any special assignment by superior.
Qualifications
Requirement
Qualification:
-7-10 years working experience in the same field.
-Global Freight Forwarding Company
-Freight Forwarder
-International Logistics Solutions
-Excellent experience in the Customs Import Clearance Process within department.
-Excellent knowledge in customs Regulations and privileges.
-Good command of English spoken / written
-Computer literate (MS Office)
-Good connection with customs department and related Government agencies
-Excellent knowledge of Harmonized code and customs export regulationsEnglish Level
Level 3 - Business Level
Other Language
None
Additional Information
Benefit
• Mobile 1,500 THB
• Gasoline 4,000 THB (Fleet Card)Working Hour
9.00 ~ 18.00
Holiday
Sat-Sun
Job Function
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