ภาพรวม

• รายได้ต่อเดือน

  70,000 THB ~ 80,000 THB

• ประเภทธุรกิจ

  Logistics

• รายละเอียด

  -To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers.
  -To be key escalation focal contact point for Customer on operations escalation topics
  -To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers.
  -To coordinate with operations team to provide expert advice to customer regarding logistic processes, documentation, or any other questions which may arise.
  -To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly.
  -Prepare Corrective & Preventive Action & Non – conformance Service · To monitor, record, and follow up status of customs case progress and provide proactive reports to customers.
  -To monitor, consolidate, check and submit reports as per customer target date/time.
  -To monitor KPI and assure that committed KPI’s are met to customer satisfaction.
  Identify, Prepare and roll out Improvement Plan to close operational gaps.
  -To prepare meeting agenda, summary information and issues with proper solution before the meeting with customers on operational topics
  -To conduct regular meetings with customers on operational related topic
  -To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments.
  -To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation.
  -Following up on Track & Trace report and support data to customer.
  -Any special assignment by superior.