Customer Support [SaaS, HR Cloud-based Solutions]ID:63448

30,000 THB ~ 50,000 THBBTS (Silom Line), MRT LineOver 3 months ago

Overview

  • Salary

    30,000 THB ~ 50,000 THB

  • Industry

    Software, Web Service

  • Job Description

    [Background]
    Aiming to expand local and international company customers in Thailand. Newly established office and the first recruitment in Thailand.
    [Service:] HR Cloud-based Solutions.

    [Responsibility ]
    - Operational support for local and international customers.
    - Supporting customers using chats, emails, phone calls and site visits.
    - Focus on overall product adoption, and identify growth opportunities and potential risks within customer's portfolio.
    - Conduct periodic meetings for confirmation of operation status and area of improvement.
    - Propose improvement of functions/services to Product Development Department based on customer's feedback and Thai regulations.
    - Occasionally visit clinet sites and support hardware implementation.
    - Support product promotion by delivering product value to customers as new functions are being released.
    - Account management after onboarding support and seeking expansion opportunities.
    - Corporate with Singapore and Japan office staff members.
    - Other related tasks as assigned.

Qualifications

  • Requirement

    [Must]
    - M/F, age 26-35 years old
    - Business English
    - 1 or 2 experiences
    1. Knowledge of payroll accounting & company HR functions
    2. Have account management experience, and post-sales experience in the IT industry
    - Willing to learn SaaS products
    - Willing to work in a start-up environment

    [Advantage]
    - Experience of customer success for cloud vendors.
    - Technical support experience of IT services.

  • English Level

    Level 3 - Business Level

  • Other Language

    English

Additional Information

  • Benefit

    <Allowance>
    - Commuting allowance max.3,000THB
    - Position allowance
    - Language allowance (Japanese N2up)
    - Transportation expenses (for visiting clients)
    - OT *usually no overtime work needed
    <Benefit>
    - Medical insurance(max. 2000THB/month）
    - Annual leave 6 days/ a year later
    <Bonus>
    - Bonus in March *depends on performance
    - Salary adjustment 3-15% once a year

  • Working Hour

    9:00 ~ 18:00

  • Holiday

    Sat, Sun, Thai Holidays

  • Job Function

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