รายละเอียด
1.Management-Manage overall ocean freight operations, including Import, Export, FCL and LCL.-Ensure efficient shipment handling in line with customer requirements and company procedures.-Monitor vessel schedules, capacity, transit times, rollovers, blank sailings, and operational disruptions.-Identify operational risks, implement corrective actions, and ensure compliance with company policies and international shipping regulations.2.Carrier&Vendor Management-Build and maintain relationships with ocean carriers, NVOCCs, co-loaders, and service providers.-Monitor carrier performance, service reliability, space allocation, and capacity availability.-Support negotiations on carrier rates, contracts, allocations, and service conditions with Procurement/Pricing.-Monitor market trends, rate movements, carrier capacity, and trade lane developments.-Resolve carrier performance issues and negotiate corrective actions.3.Pricing&Commercial Support-Collaborate with Sales and Pricing/Tender teams to develop competitive and profitable ocean freight solutions.-Provide market intelligence, carrier rates, capacity information, and operational input for quotations and tenders.-Support pricing decisions while protecting company margins.-Review customer requirements and recommend suitable ocean freight solutions.-Identify opportunities to increase revenue, gross profit, and product profitability.4.Customer&Stakeholder Management-Support key customers with complex ocean freight requirements and service issues.-Participate in customer meetings and business reviews as required.-Handle escalations related to major operational and service issues.-Coordinate with overseas offices and regional/global teams to ensure consistent service delivery.-Maintain strong relationships with internal and external stakeholders.5.Performance&Financial Management-Monitor KPIs, including revenue, gross profit, shipment volume, TEU performance, carrier utilization, service quality, on-time performance, claims, and operational exceptions.-Analyze performance and implement improvement actions.-Manage product costs and improve operational efficiency and profitability.-Prepare regular management reports and business updates.6.People&Team Leadership-Lead, coach, and develop the Ocean Freight team.-Establish team objectives, KPIs, and performance expectations.-Develop team capabilities, technical knowledge, and succession planning.-Promote collaboration across Ocean Freight, Sales, Pricing, Operations, and Finance.-Foster a customer-focused, accountable, and continuous-improvement culture.7.Process Improvement&Compliance-Standardize and continuously improve ocean freight processes and workflows.-Identify opportunities for automation, digitalization, and process simplification.-Ensure compliance with company policies, ISO requirements, trade regulations, and internal controls.-Lead or participate in ocean freight optimization and operational excellence projects