3 Jobs: Job Vacancies for Customer Success Positions
Membership Program Manager (Skincare)ID:75049
50,000 THB ~ 70,000 THBRamkhamhaeng/Bangkapi/Bueng KumJob Description
Business: Research & Development, Manufacturing, Marketing serviceProduct: Skincare, Cosmetic productsRole: Drive loyalty and retention by managing the membership program, CRM campaigns, and Call Center communication standards.Overview:This role is responsible for overseeing the new membership program. The primary objective is to cultivate and strengthen relationships with our members. We aim to improve member retention within the beauty and health categories, with a particular emphasis on customers aged 45 and above. Key Responsibilities:• Lead the membership team responsible for onboarding, establish engagement, relationship and retention.• Develop and refine the membership program, including benefits, tiers and service standards• Coordinate with MIS team to ensure the Line OA app experience is intuitive for mature customers and supports member needs• Plan and execute CRM and loyalty campaigns targeted at high-retention customers• Monitor performance data such as member growth, usage, retention, churn and revenue contribution• Train team members on communication standards and issue-handling protocols• Manage relationships with external partners who provide special privileges or discounts• Ensure that all activities comply with internal policies and PDPA requirements
Benefit
- Performance Bonus
- Social Security
- Health Insurance
- Annual Leave
- Birthday LeaveClient Services ManagerID:73609
30,000 THB ~ 50,000 THBKing Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Khlong Sam Wa, Khan Na Yao, Saphan Sung, Min Buri, Nong Chok, Suan LuangJob Description
- Lead and guide the team in understanding current local market trends to uncover new business opportunities.- Identify, develop, and implement new insurance product lines tailored to client needs.- Collaborate with and negotiate agreements with business partners to secure optimal insurance packages.- Provide strategic advice to clients, keeping them informed of market conditions, pricing trends, and relevant updates.- Maintain strong, ongoing communication with practice offices, insurance providers, and key clients.- Supervise the business support team in monitoring product performance and gather feedback for improvement or product enhancement.- Ensure all client-facing communication is clear, accurate, and professional.- Manage team performance and workflow to meet deadlines and company objectives.- Take ownership of additional tasks as assigned by senior management.
Benefit
- Social Security
- Annual leave
- Special occasion (funeral, wedding)
- Provident Fund (after probation)
- Training support
- Insurance award
- Company Trip / outing
- Bonus (based on company's performance )
- Career path
- Brokerage license support
- Oversea Trip rewardsClient Services Assistant OfficerID:73610
20,000 THB ~ 40,000 THBKing Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Khlong Sam Wa, Khan Na Yao, Saphan Sung, Min Buri, Nong Chok, Suan LuangJob Description
- Analyze current local market trends to identify new business opportunities.- Develop and implement new insurance products to serve both existing and potential clients.- Collaborate with and negotiate terms with suitable business partners to design optimal insurance packages/programs.- Provide advisory support to clients regarding market conditions, including pricing trends, coverage options, and related matters.- Maintain regular communication with practice offices, insurance markets, and key clients.- Monitor product performance post-launch, gather feedback, and coordinate with relevant teams to enhance products or marketing strategies.- Ensure all information delivered to clients is clear, accurate, and up-to-date.- Supervise and support the team to work efficiently and meet deadlines.- Handle other duties as assigned by management.
Benefit
- Social Security
- Annual leave
- Special occasion (funeral, wedding)
- Provident Fund (after probation)
- Training support
- Insurance award
- Company Trip / outing
- Bonus (based on company's performance )
- Career path
- Brokerage license support
- Oversea Trip rewards
