Overview

• Salary

  60,000 THB ~ 100,000 THB

• Industry

  Trading(Automotive)

• Job Description

  Job Summary
  The Car Service Manager manages the service department, ensuring efficient workflow, high-quality service delivery, customer satisfaction, and revenue growth. The role bridges customers and technical teams to deliver premium automotive service standards.
  
  Key Responsibilities
  1. Service Operations
  - Manage daily workshop activities.
  - Assign jobs to technicians based on skill level.
  - Monitor job progress and ensure on-time delivery.
  - Ensure quality inspection before vehicle handover.
  
  2. Customer Management
  - Greet and consult customers regarding vehicle issues.
  - Prepare service quotations and explain repair recommendations.
  - Handle complaints and follow-up after service completion.
  - Maintain customer records and service history.
  
  3. Revenue & Target Achievement
  - Achieve monthly service sales targets.
  - Promote preventive maintenance packages.
  - Upsell additional services where necessary.
  - Monitor service conversion rate.
  
  4. Coordination
  - Coordinate with Head Technician for complex technical issues.
  - Work closely with parts department for availability.
  - Report performance and issues to Operation Manager.