International Health Insurance Consultant ID:42595
25,000 THB ~ 35,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, Rama II, Phra Pradaeng - Suksawat, King Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Talingchan-Pinklao, Phutthamonthon - Nakhon Pathom, Samutprakarn, PathumthaniOver 3 months agoOverview
Salary
25,000 THB ~ 35,000 THB
Industry
Insurance
Job Description
• Handle claims and respond to inbound enquiries about products and services (calls and e-mails) within standard operating procedures
• Achieve individual key performance indicators and contribute to overall team KPI’s
• Active participation in performance reviews, coaching and training sessions
• Provide feedback and ideas for continuous improvement to the Insurance Leadership team
• Adhere to rosters and scheduling in support of business requirements
• Quality logging of enquiries to enable accurate reporting on client specific data and trends
Transmit reports and carry out any additional tasks and duties as required by the Team Leader
Qualifications
Requirement
• Fluent English communication skills is a must (TOEIC 800+ or equivalent)
• Mandarin is also appreciated (Not Mandatory).
• Bachelor degree in any field is preferred
• Previous experience in a customer service environment
• Excellent interpersonal and communication skills
• Strong attention to detail, proven problem solving and analytical skills
• Ability to multi task and manage time effectively
• Positive and flexible team player, willing to contribute to a dynamic customer service team
• Ability to self-manage performance against business requirements
• Commitment to personal development and ongoing learningEnglish Level
Level 4 - Conversational Level
Other Language
Thai, Chinese, English
Additional Information
Benefit
• Work permit and visa provided (for foreigners)
• Travel Allowance
• Mandarin language allowance
• Performance-based incentive
• Yearly performance-based bonus and salary increase
• 8 annual leaves and minimum of 14 holidays
• Health and life insurance
• Provident fund
• Roadside Assistance membership
• Special allowances e.g. marriage, childbirth, etc.
・ New Year’s party or outingWorking Hour
8:30 ~ 17:30
Holiday
•8 annual leaves + 14 compensation leaves per year
・Working hours: 40 hours per week
•Operating on shifts between 5am to 5pm
•Working days: Monday to Friday (operating in Australia calendar / public holidays)Job Function