Customer Success (SaaS)ID:76576

58,000 THB ~ 83,000 THBBTS(席隆线)2个月 ago

概述

  • 薪资

    58,000 THB ~ 83,000 THB

  • 工作行业

    Software, Web Service

  • 工作内容

    【Job details】
    Enable customer success and operational support for local and international customers in Thailand and, eventually, the ASEAN region.

    - Lead onboarding and project management: Drive end-to-end cloud implementation, software deployment, and onboarding projects for our corporate clients.
    - Business process analysis: Deeply understand client workflows, particularly in finance, accounting, procurement, and back-office operations, to align with their business needs.
    - System configuration and integration: Configure system settings to meet client requirements and guide them smoothly through the implementation lifecycle.
    - User enablement: Conduct engaging training sessions, interactive workshops, and high-impact product demonstrations for client stakeholders and end-users.
    - Cross-functional collaboration: Partner closely with local sales, product, and operations teams to ensure user-friendly platform adoption and long-term customer retention.
    - Continuous product improvement: Proactively monitor product usage, gather direct user feedback, and translate customer insights into actionable product requests for our internal product teams.

资格

  • 任职资格

    [Must]
    - Bachelor degree or above
    - Business level of English is required
    - 2–4 years of proven experience in customer success, software implementation, project coordination, business analysis, ERP support, and/or related customer-facing technical delivery roles.
    - Hands-on experience in supporting B2B software deployment, system onboarding, and/or post-sales delivery projects.
    - Basic understanding of business processes such as accounting, financial procurement, invoicing, workflow automation, and/or corporate document management.

    [Advantage]
    - Business level of Japanese language is plus
    - Industry: Proven track record working within SaaS companies, ERP software vendors, accounting software providers.
    - System and project expertise: Experience driving business application implementation projects, especially supporting
    accounting, finance, procurement, workflow systems.

  • 英文

    Level 3 - Business Level

  • 其他语言

    None

附加信息

  • 福利制度

    - Social security
    - Medical Insurance
    - Annual Heath check up(Max THB4,000/year)
    - Variable Bonus
    **Twice a year as a standard ("Basic Salary x 1 month" in January and July)
    - Salary raise once a year in June
    - Transportation expenses for commute (public transport)
    - Mobile (Communication cost to to be reimbursed)
    - OT
    - Annual Leave:6 days + Charge Leave 3 days
    - Business Leave :2 days / year
    - Sick Leave:30 days / year

    ===========
    - Provident Fund: None

  • 工作时间

    09:00 ~ 18:00

  • 假日

    Saturday, Sunday and public holidays (We follow financial institution's holidays)

  • 职业类别