概述

• 薪资

  40,000 THB ~ 60,000 THB

• 工作行业

  Trading(Electronics/Semiconductors), Manufacturing(Electronics/Semiconductors)

• 工作内容

  Job description:
  • Serve as a key point of contact between customers, the Japan head office, and relevant internal functions to ensure effective order fulfillment and address delivery concerns in a timely manner.
  • Ensure timely availability of customer demand forecasts and other relevant information to support order planning, meet required lead times, and minimize the risk of delivery disruptions.
  • Evaluate market conditions, customer requirements, material availability, and sales projections to identify business implications and provide relevant information for internal decision-making.
  • Manage commercial discussions with customers and the Japan head office, including pricing and business terms, with the objective of achieving appropriate profitability.
  • Oversee customer evaluation activities arising from Product Change Notifications (PCNs), following up on each case until the required evaluation and related actions are fully completed.
  • Facilitate cross-functional collaboration with the Japan head office and concerned departments to address PCN issues, determine the appropriate course of action, prioritize critical matters, and ensure closure within the required timeframe.
  • Take ownership of product and logistics claims by facilitating communication among customers, the Japan head office, quality assurance, and sales teams, and by supporting investigations, root-cause identification, corrective actions, and final closure.
  • Initiate and oversee improvement projects and new initiatives within the sales function to enhance work processes, efficiency, and overall business operations.
  • Strengthen customer service performance at the organizational level by gathering customer feedback through satisfaction surveys, evaluating the results, and translating findings into opportunities for service improvement.