工作内容
Sales and Boutique Operations- To maintain a respectable appearance while on duty according to Company’s regulation.- To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.- Responsible for overall sales process including walk-in and phone/email clientele. - Participate actively to develop new sales opportunities and client relationship development.- Ensure support to all operations of the boutique and use of all available sales too- Provide operational support and presence to marketing events. - To receive stock, check and unpack goods, ensure that goods received are in order.- Ensure tidiness and presentability to merchandise and displays. - Assist Supervisor/Seniors on daily stock count.- Ensure organization and cleanliness of boutique at all times. - To ensure all documents relating to receipt and dispatch of goods are properly documented.- Any other assignments within your capacity may be delegated from time to time to suit the operations.Customer Experience and Service & Business Development- Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.- Provide reliable, accurate and first class customer service.- In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)- Participate actively in Customer Relationship Management data collection. - To provide aftersales service support in receiving repair watches from customer and prepare necessary documentation- To coordinate with Customer Service Department to transfer customers’ repair watches for their necessary action.- To ensure that the stock level in boutique is line with Management’s direction.- To be alert and report any discrepancies to the Management.