Service Managerรหัส:47160
35,000 THB ~ 40,000 THBBTS (Sukhumvit Line)ผ่านมามากกว่า 3 เดือนภาพรวม
รายได้ต่อเดือน
35,000 THB ~ 40,000 THB
ประเภทธุรกิจ
Hardware, Consulting, Telecommunication
รายละเอียด
- Act as the single point of contact to deliver and manage high standard communications across customer to ensure problems are dealt with according to priority and customer needs
- Responsible for the ownership and coordination of actions against those problems
- Review problem trends, plan and, drive improvement plans
- Identify problems, analyze and recommend service improvement plans with possible solutions obtained from technical team for department or business unit
- Coordinates meetings to resolve problems by providing incident reports or monthly meeting and review SLA performance
- Act as Be Teir2 technical support for network and system (30%)
- Attend meetings with customers/sales upon request when discussing with technical operation issues (communication and technical skills are required) (25%)
- Assign to support key customers or big incident as the single point of customer contact (25%)
- Join meetings with SE when handing over PJ or transferring technical knowledge (20%)
คุณสมบัติ
คุณสมบัติ
- Male or Female, Thai nationality, age between 26-32
- Bachelor’s Degree or higher in Information Technology, Computer Science or Software
- Work experience, minimum 3-5 years, in Window Server 2003, 2008 - Permission, AD, DHCP, DNS, ISA, or group policy
- Solid experience in Cisco IOS routing and switching platforms, including Cisco L2/L3 switches and routers
- Solid experience in routing protocols (BGP), IT security standards, protocols, and
applications such as IPsec VPNs, Firewall configuration and maintenance
- Solid experience in backup system (Backup Exec or ArcServe)
- Skills in maintenance in Cloud Service, virtualization, backup, and Microsoft or VMWare or any virtualization certificate will be an advantage (VCP, MCP, MCSE, MCSA, others)
- Skills in presentation and time management
- Computer literacy (in Microsoft Office Suites, etc.) to generate summary reports
- Good command of spoken and written English for businessความสามารถทางภาษาอังกฤษ
Level 4 - Conversational Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
- Transport Allowance
- BONUS
- Provident Fund
- Health Insurance
- Education Support (Language)
- Loans
- Dental Treatment
- Company Trip
- Othersเวลาทำงาน
8:30 ~ 17:30
วันหยุด
- Weekends (Sat-Sun)
- Public Holidays (Thailand)ประเภทงาน