Overview

• Salary

  80,000 THB ~ 80,000 THB

• Industry

  Banking

• Job Description

  - Ensure and facilitate the proper execution of equities trades for clients in an accurate and timely manner
  - Proactively handle clients' enquiries (email/phone) on trading-related matters
  - Actively involved in key projects such as onboarding new products and platform development
  - Understand all business systems, processes, and procedures
  - Drive a 'Customer First' initiative: communicate excellent customer service standards through timely, appropriate support
  - Engage customers to kickstart their investment journey (e.g., calling customers to complete their account registration and funding)
  - Exceptional handling of trades during system downtime
  - Fully utilize CRM tools to capture relationship feedback, generate call reports, and track actions to closure
  - Support governance processes for all products, including measurement and monitoring of service levels using KPIs
  - Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management
  - Collaborate with other departments, such as operations, compliance, and sales, to address client concerns and resolve issues efficiently
  - Any other tasks as assigned.