Job Description

Key Responsibilities 1) Sales Management & Business Development • Develop and execute sales plans (monthly/quarterly/annual) to achieve revenue and profit targets. • Identify new business opportunities and expand existing accounts (Key Accounts). • Build and manage sales pipeline, forecasting, and customer visit plans (Call Plan). • Conduct market and competitor analysis to support growth in the Northern region / industrial estates. 2) Japanese Customer Management (Key Account Handling) • Manage key accounts, with strong focus on Japanese customers / Japanese companies. • Communicate, attend meetings, and negotiate with customers in Japanese (including presentations and summaries). • Handle customer requests, concerns, and complaints, coordinating with internal teams to ensure professional resolution. 3) Quotation, Contract & Profitability Control • Prepare quotations and propose suitable logistics solutions for customers. • Coordinate internal approval and support documentation for contracts/service agreements. • Work closely with Operations/CS/Finance to ensure pricing, cost awareness, and profitability control. 4) Cross-functional Coordination • Coordinate with internal teams (Operations, Customer Service, Customs, Warehouse, Trucking) to ensure service quality and SLA achievement. • Collaborate with HQ, other branches, and NX global network to support cross location customer requirements. 5) Team Leadership & Reporting • Lead, coach, and monitor sales team performance and KPIs. • Provide guidance on sales skills, customer management, and closing techniques. • Prepare regular sales reports, pipeline updates, and performance presentations for management.