Overview

• Salary

  30,000 THB ~ 50,000 THB

• Industry

  Hospitality/Tourism&Leisure

• Job Description

  The Travel Assistance Executive plays a pivotal role in delivering an exceptional, white-glove service experience to high-end travelers. This position serves as the client’s trusted liaison, concierge, and problem-solver throughout their journey, ensuring every interaction reflects the company’s refined and personalized service standards. The ideal candidate must demonstrate professionalism, emotional intelligence, and strong attention to detail to uphold the brand’s reputation for luxury bespoke travel experiences.
  
  1. Client Communication & Service Delivery
  - Serve as the primary point of contact for assigned clients through phone, email, and messaging platforms from the moment they arrive at their first destination.
  - Provide highly personalized, tailored communication based on each client’s profile, preferences, and travel history.
  - Demonstrate strong emotional intelligence and professionalism, especially when managing urgent or complex situations.
  - Uphold brand values of discretion, excellence, and elevated service in every interaction.
  
  2. Operational & Logistical Support
  - Verify accuracy of all travel documents, confirmations, and itinerary components prior to guest arrival.
  - Review bookings proactively to identify potential issues (e.g., flight changes, hotel reservations, dining arrangements).
  - Coordinate effectively with internal teams (Planning, Operations, Product, Finance) and external partners to ensure a seamless guest experience.
  - Maintain accurate communication logs and trip updates in the company CRM.
  - Assist the Operations Team in booking guides, vehicles, fast-track services, and restaurants for the Bangkok portion only.
  
  3. Crisis Management & Problem Resolution
  - Address real-time issues during a client’s journey promptly and professionally.
  - Escalate concerns to the Travel Assistance Manager and collaborate to determine the best solutions that reflect brand excellence.
  - Work collaboratively with internal teams and external partners to resolve issues fairly for both guests and suppliers.
  - Follow up with guests post-resolution to ensure satisfaction and maintain long-term relationships.
  
  4. Client Retention & Relationship Management
  - Support post-travel follow-ups, gather client feedback, and share insights with relevant teams and partners.
  - Contribute to maintaining and strengthening long-term customer relationships through exceptional service.