3 Jobs: Job Vacancies for Hotel / Tourism Positions
Travel Assistance ExecutiveID:74401
30,000 THB ~ 50,000 THBBTS (Sukhumvit Line)Job Description
The Travel Assistance Executive plays a pivotal role in delivering an exceptional, white-glove service experience to high-end travelers. This position serves as the client’s trusted liaison, concierge, and problem-solver throughout their journey, ensuring every interaction reflects the company’s refined and personalized service standards. The ideal candidate must demonstrate professionalism, emotional intelligence, and strong attention to detail to uphold the brand’s reputation for luxury bespoke travel experiences.1. Client Communication & Service Delivery- Serve as the primary point of contact for assigned clients through phone, email, and messaging platforms from the moment they arrive at their first destination.- Provide highly personalized, tailored communication based on each client’s profile, preferences, and travel history.- Demonstrate strong emotional intelligence and professionalism, especially when managing urgent or complex situations.- Uphold brand values of discretion, excellence, and elevated service in every interaction.2. Operational & Logistical Support- Verify accuracy of all travel documents, confirmations, and itinerary components prior to guest arrival.- Review bookings proactively to identify potential issues (e.g., flight changes, hotel reservations, dining arrangements).- Coordinate effectively with internal teams (Planning, Operations, Product, Finance) and external partners to ensure a seamless guest experience.- Maintain accurate communication logs and trip updates in the company CRM.- Assist the Operations Team in booking guides, vehicles, fast-track services, and restaurants for the Bangkok portion only.3. Crisis Management & Problem Resolution- Address real-time issues during a client’s journey promptly and professionally.- Escalate concerns to the Travel Assistance Manager and collaborate to determine the best solutions that reflect brand excellence.- Work collaboratively with internal teams and external partners to resolve issues fairly for both guests and suppliers.- Follow up with guests post-resolution to ensure satisfaction and maintain long-term relationships.4. Client Retention & Relationship Management- Support post-travel follow-ups, gather client feedback, and share insights with relevant teams and partners.- Contribute to maintaining and strengthening long-term customer relationships through exceptional service.
Benefit
- Group health insurance (IPD, OPD, dental, accident)
- Annual health check-up
- 13-month salary
- Incentive pay & non-discretionary bonus
- Monthly team lunch & Friday snacks
- Opportunities to explore ultra-luxury destinations and expand product knowledgeHotel Manager (Cleaning Services)ID:74304
35,000 THB ~ 40,000 THBSamutprakarnJob Description
- Manage outsourced staff (Steward, Porter, Room Attendant, Housekeeping, Laundry, Public Area Cleaning) to meet hotel standards- Plan staffing levels and schedules according to hotel operational needs- Monitor service quality, cleanliness, and guest experience standards- Recruit, train, and develop staff to meet international standards- Liaise with hotel management to promptly resolve operational issues- Control labor costs and monitor team efficiency- Prepare performance reports for management and clients- Develop and improve service processes to maximize guest satisfaction- Advise and troubleshoot operational challenges on-site- Implement HR and operational strategies for optimal workforce performance
Benefit
- Provident Fund and Health Insurance
- Paid Vacation & Annual Leave
- Performance-based Bonus
- Professional development opportunitiesRevenue ManagerID:74104
70,000 THB ~ 90,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Other (Thailand), Phaya Thai, Ratchathewi, Pathum Wan, Huai Khwang, Dusit, Phra Nakhon, Pom Prap Sattru Phai, SamphanthawongJob Description
1. Revenue Strategy & Optimization- Develop, implement, and continuously adjust dynamic pricing and distribution strategies for both properties.- Analyze market trends, competitor rates, and demand forecasts to identify opportunities and risks.- Maximize revenue through inventory management and integration- Run Revenue Meeting with market insight and provide data for decision making at least once a week - Act as a main point of contact for market manager (OTAs) - Manage daily, weekly, and monthly revenue meetings and present performance insights and forecasts.- work closely with reservation team to update inventory, review enter on, daily pick up, stop sales, system integration and any issues or concerns regarding siteminder, commanche and opera - Make sure that information and restrictions on OTAs and Website align. - Update photos and hotel information through online channel - Optimize room inventory, rate parity, and channel mix across OTA, GDS, direct, and B2B channels.- Create and manage short-term tactical offers and long-term strategic plans for high and low seasons.2. Forecasting & Reporting- Produce accurate demand forecasts, revenue projections, and pick-up analyses and make sure that we meet the monthly budget. - Prepare monthly and quarterly performance reports for management and ownership.- Evaluate the success of revenue strategies and recommend corrective actions.- Monitor booking pace, ADR, RevPAR, and segment performance for both properties.- Optimize and maximize market opportunity for highest revenue possible. 3. Distribution & Channel Management- Oversee all online distribution channels and ensure content accuracy and rate integrity.- Work closely with GM and Marketing teams on website rate strategy, SEO/SEM campaigns, and conversion optimization.- Manage partnerships with OTAs, bed banks, and distribution platforms to enhance visibility and profitability.4. Collaboration & Team Leadership- Collaborate with GM, Business Development team including Sales, Reservations, and Marketing to ensure alignment of pricing and promotional strategies.- Train and mentor Reservations teams to improve conversion rates and upselling skills.- Support cluster initiatives that enhance brand positioning and guest experience.5. System Management- Oversee setup, maintenance, and optimization of PMS and Channel Manager systems.- Ensure data integrity across systems and support system upgrades or new integrations.- Able to create rate code, breakdown and use PMS (commanche and opera) professionally.
Benefit
- Social Security
- Group Accident Insurance
- 16 Public Holiday per year
- Minimum of 7 days Annual Leave
- Annual Physical Check-up
- Staff Accommodation
- Training and Career Opportunity
- Partner Engagement Activity
- Bunus 2 times per Year
