Job Description

Application Engineer Responsibilities• Perform customer visits to assist sales on machine specification (alone or with sales)• Perform customer visits to clarify technical questionsProcessing Engineer Responsibilities• Support the customers and the Service Team on their injection molding problems• Facilitate mould trials and machine demonstrations at Showroom for customers and during seminars• Report on the problem at the customer’s site after each visit• Exchange with China application team on cases.• Learn to use various Tools (computer tools)• Formulate outstanding cases to the Service Coordinator to find solutions, and stay updated with the outstanding cases until the case is closed• Preparing and conducting training courses for customers• Keeping all training topics up to date• Follow-up on the standard documentation, and working processTraining Center Responsibilities• Undertake Trainings relevant to the job of Application and Processing Engineer• Keep the showroom and the included equipment maintained and prepared• Keep the showroom clean, tidy, and presentable• Keep track and record showroom equipment and consumables• Keep the Training Room and included PC’s maintained and VirtMold up to date• Reach out to customer regularly to attract them to purchase training• Stay updated with new product