EC Backend Operation ManagerID:69296
70,000 THB ~ 90,000 THBMRT Line29 days agoOverview
Salary
70,000 THB ~ 90,000 THB
Industry
Call Center, Web Service, Advertising Agent
Job Description
【Responsibilities】
- Control and coordinate relevant stakeholders involved in the operation, including the internal marketing team, third-party logistics providers, and warehouses and clients (Product owner).
- Set and manage service level agreements with each player involved.
- Possess knowledge of Shopee and Lazada regulations.
- Manage product information registration and management.
- Manage order management processes
- Handle third-party logistics management, including stock and inventory management /forecast.
- Ensure efficient management of return/cancel processes.
- Customer support management with corroborate with our Contact Center Agent.
- Continuously improve the back-end operation process.
Qualifications
Requirement
【Must】
- A bachelor’s degree in a technical discipline (e.g. computing, IT, software engineering etc)
- Good English Communication (Minimum level 3)
- Minimum of 3 years of professional and EC backend operation experience
- Knowledge of Shopee, Lazada, and other e-commerce platforms
【Advantage】
- Excellent communication skills, verbal and written.
- Project P&L experience
- Very strong client management and people management skills are needed.
- Flexibility and adaptability to change.
- Inventory Forecast Experience is a plus.
- Provide marketing proposals based on the back-end operation perspective is a plus
- Strong computer skills, including specific knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.).English Level
Level 3 - Business Level
Other Language
English
Additional Information
Benefit
- Social Security
- Dental insurance
- Gratuity, Life insurance
- Medical insurance
- Overtime pay
- Performance bonus
- Annual Leave + Special LeavesWorking Hour
9:00 ~ 18:00
Holiday
- Sat,Sun
- Public holidaysJob Function
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