Technical Support EngineerID:63255

25,000 THB ~ 30,000 THBBTS (Sukhumvit Line)
  • Job Function

    Other, Other, Quality Assurance, Security Engineer, Software Engineer, Production Engineer (PE), Infrastructure Engineer

  • Industry

    Consulting

  • Job Description

    1. Act as internal technical support for customer.

    Assist customers in:

    - technical support in networking, firewall, EDR, WAF, email gateway and various areas

    - perform routine tasks like preventive maintenance, update firmware, update signature

    - perform hardware maintenance เสีย เปลี่ยน ซ่อม

    - Troubleshooting technical issues and resolve it

    2. Write training manuals, help guides, and other support materials.

    3. Document, maintain, upgrade or replace hardware and software systems. Cooperate with Network Security, EDR & WAF Team for troubleshooting and knowledge learning.

    4. Support and work in shift 24x7

    5. Must be able to participate in urgent cases despite not being in their shift.

  • Requirement

    1. Bachelor’s degree in computer science, computer engineering, information technology or related fields

    2. Minimum 1 years experience in one of the below

    - firewall, IPS, VPN
    - server admin or Anti-Virus helpdesk

    3. Good Attitude, Excellent teamwork, interpersonal skills, Punctual, Honesty, Perseverance & Due care.

    4. Good problem solving, analytical skill and customer oriented.

    5. English skill good read & listen [optional]

  • English Level

    Level 4 - Conversational Level

  • Other Language

    English

  • Working Hour

    9:00 ~ 18:00

  • Holiday

    Saturday-Sunday

  • Benefit

    <Benefit>
    - Provident fund
    - Medical insurance
    - Annual leave

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