Customer Service RepresentativeID:62182

60,000 THB ~ 70,000 THBMRT Line
  • Job Function

    Customer Support, Business Consultant

  • Industry

    Software

  • Job Description

    - Accurate recording and documenting of incidents and resolutions
    - Excellent analysis and communication skills when liaising with dealers, clients and colleagues.
    - Prompt and accurate resolution of Customer problems and questions in a professional manner
    - Performing System checks to ensure processes have completed including follow ups with customers.
    - System Operator / Administration duties as required for the role.
    - Involvement in Disaster Recovery planning and testing (performing and scheduling)
    - Scheduling and Deploying System Operating System Patches.
    - Communicating clearly with customers regarding the status and progress of incidents and resolutions.
    - Trouble shooting, System, Windows Servers, other Solutions Distribution Applications.
    - Action and resolve incidents within the Service Level Agreements set by Company Solutions
    - Creating technical and user documentation including Knowledge articles on specific issues.
    - Follow procedures and standards set by the company
    - Management of Backup tapes and the backup process, including Full System Saves.
    - Onsite installation and support if and when required.
    - Preparation of reports as required. Providing analysis on tickets in queue and addressing recurring issues.
    - Serve as a liaison between Business Units, Help Desk and Customers
    - Provide ad-hoc reporting to management, development as and when required

  • Requirement

    - Bachelor’s Degree or equivalent education
    - A background in the automotive industry is highly desirable.
    - Automotive Dealership processes
    - Excellent communication skills – written and spoken (English and Thai)
    - ITIL Foundation Certificate a plus
    - RPG, ILE, CL, SQL, Query and IBM iSeries experience
    - Experience in ERP Systems and Packages
    - Customer Services or Helpdesk role
    - Dealership experience with exposure in Accounting preferred
    - Incident Management systems (Service Now)
    - Technical troubleshooting skills
    - Experience with Microsoft Office products (Microsoft Word, Excel, Outlook)
    - Achievement of Service Level Agreements.

  • English Level

    Level 3 - Business Level

  • Other Language

    None

  • Working Hour

    09:00 ~ 18:00

  • Holiday

    - Work on shift 24/7 with Standard hours of work are 40 per week
    - WFH until further notice

  • Benefit

    - Provident fund - NO
    - Health Insurance & Life Insurance/ Medical Allowance – this is under group insurance no medical allowance.
    - Annual leave – based on Thai labor law
    - Fixed Bonus - THB10k after 2yrs of tenure, 13th month bonus after a year of tenure.
    - Performance Bonus – case-to-case basis as per management prerogative, not fixed.
    - Probation Period – 119 days.
    - OT – paid when required.
    - Incentive – just the bonus mentioned above.
    - Others - only what is provided by Thai labor laws.

Apply Now!up-arrow
Increase chance of getting job within 1 month.