Customer Service RepresentativeID:62182
65,000 THB ~ 70,000 THBMRT LineOver 3 months agoOverview
Salary
65,000 THB ~ 70,000 THB
Industry
Software
Job Description
- Accurate recording and documenting of incidents and resolutions
- Excellent analysis and communication skills when liaising with dealers, clients and colleagues.
- Prompt and accurate resolution of Customer problems and questions in a professional manner
- Performing System checks to ensure processes have completed including follow ups with customers.
- System Operator / Administration duties as required for the role.
- Involvement in Disaster Recovery planning and testing (performing and scheduling)
- Scheduling and Deploying System Operating System Patches.
- Communicating clearly with customers regarding the status and progress of incidents and resolutions.
- Trouble shooting, System, Windows Servers, other Solutions Distribution Applications.
- Action and resolve incidents within the Service Level Agreements set by Company Solutions
- Creating technical and user documentation including Knowledge articles on specific issues.
- Follow procedures and standards set by the company
- Management of Backup tapes and the backup process, including Full System Saves.
- Onsite installation and support if and when required.
- Preparation of reports as required. Providing analysis on tickets in queue and addressing recurring issues.
- Serve as a liaison between Business Units, Help Desk and Customers
- Provide ad-hoc reporting to management, development as and when required
Qualifications
Requirement
- Bachelor’s Degree or equivalent education
- RPG, ILE, CL, SQL, Query and IBM iSeries experience
- Advanced AS 400 / IBM System I knowledge
- Knowledge of hardware backup solutions consisting of Tape Drive, Tape Library and NAS solutions.
- Experience in ERP Packages
- Experience in automotive industry
- Automotive Experience Or ITL foundation
- Experience with Microsoft Office products (Microsoft Word, Excel, Outlook)
- Excellent English Communication skills – both written and spokenEnglish Level
Level 3 - Business Level
Other Language
None
Additional Information
Benefit
TBC
Working Hour
09:00 ~ 18:00
Holiday
- Work on shift 24/7 with Standard hours of work are 40 per week
- WFH until further noticeJob Function