工作内容
- Manage outsourced staff (Steward, Porter, Room Attendant, Housekeeping, Laundry, Public Area Cleaning) to meet hotel standards- Plan staffing levels and schedules according to hotel operational needs- Monitor service quality, cleanliness, and guest experience standards- Recruit, train, and develop staff to meet international standards- Liaise with hotel management to promptly resolve operational issues- Control labor costs and monitor team efficiency- Prepare performance reports for management and clients- Develop and improve service processes to maximize guest satisfaction- Advise and troubleshoot operational challenges on-site- Implement HR and operational strategies for optimal workforce performance
