Customer Support (software)ID:69316
35,000 THB ~ 50,000 THBBTS (Silom Line)4日 ago概述
薪资
35,000 THB ~ 50,000 THB
产业类别
Software, Consulting
工作内容
We are a financial technology start-up, developing a digital bank platform.
Responsibilities
- Identify customer needs and help customers use specific features.
- Respond to customer queries in a timely and accurate way
- Involve IT system implementation project follow assignment.
- Troubleshooting and diagnosing incidents
- Assist in the training of new customer support agents on occasion.
- Follow the security guidelines and working procedures
- Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
资格
应征条件
Requirements
- Bachelor's degree in Computer Science, IT or relevant field
- Proven experience as IT Customer Support or Application Support
- Experience with system installation, configuration and analysis
- Excellent communication skills to effectively interact with client and other team members
- Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
- Ability to manage multiple projects
- Problem-solving aptitude英文
Level 4 - Conversational Level
其他语言
None
附加信息
福利制度
- Social Security
- Health insurance
- Gym, massage zone
- Provident fund
- Development allowance
- Flexible work hours, Remote working
- Free lunch, specialty coffee, snacks (office)
- Outing 2 times/year
- Bonus工作时间
9:00 ~ 18:00
假日
Sat-Sun
Public Holidays职业类别