Job Description
Sales and Boutique Operations- To maintain a respectable appearance while on duty according to Company’s regulation.- To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.- Responsible for overall sales process including walk-in and phone/email clientele. - Advanced selling skills in order to provide quality customer service around complex product sales. - Participate actively to develop new sales opportunities and client relationship development.- Provide operational support and presence to marketing events. - To receive stock, check and unpack goods, ensure that goods received are in order.- Ensure tidiness and presentability to merchandise and displays. - To conduct daily stock count.- To provide guidance to junior staff on all procedures.- Ensure organization and cleanliness of boutique at all times. - To ensure all documents relating to receipt and dispatch of goods are properly documented.- Any other assignments within your capacity may be delegated from time to time to suit the operations.- To keep track, update and file all sales documents/records and paperwork.- Update relevant records for easy reference and retrieval by the accounts department.- Liaising with visual merchandising and A&P Personnel on concepts/theme planning.- Ensure a minimum of quarterly review/update of window display for each collection.- Ensure that products are rotated in a systematic manner, re-arranged at periodical basis to enhance visual display and to cater for the arrival of new stocks or to promote exclusive goods.- Coordinate to ensure stocks are prepared in line with the advertising programs.- Create a new POS display theme, if necessary and assist in the executive of any sales promotional program.Customer Experience and Service & Business Development- Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.- Provide reliable, accurate and first class customer service.- In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)- Participate actively in Customer Relationship Management data collection. - Ensure the welcoming of aftersales customers and all related task. - To coordinate with Customer Service Department to transfer customers’ repair watches for their necessary action.- To ensure that the stock level in boutique is line with Management’s direction.- To be alert and report any discrepancies to the Management. - Assist to investigate and rectify issue, propose corrective actions.