Overview

• Salary

  23,000 THB ~ 27,000 THB

• Industry

  -

• Job Description

  【Job profile】
  Contact Centre Executive process hotel and services bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.
  
  【Reporting and key relationships】
  Reporting to – Contact Center Team Leader
  Relationships – Sourcing, Finance, Global Support Centre, Global Process Centre
  
  【Key activities】
   Process requests for hotels and destination services from clients all over the world in a timely manner via the GTA system.
   Answer phone calls / emails from suppliers/Customers in a timely manner and respond in a professional way.
   Keep up to date on the different websites used by the business ensuring the correct action is taken against each one.
   Chase suppliers for updates on pending bookings while giving regular updates to Client Contact Centre teams worldwide.
   Investigate and answer queries from customers / suppliers and GTA staff in a timely and accurate manner. These will include issues such as double bookings, no shows, and voucher discrepancies, allotment problems, product information, and account queries.
   Ensure hotels connected to the GTA extranet are using it in the most efficient way and to bring to the attention of the team leader if not.
   To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.