Overview

• Salary

  40,000 THB ~ 55,000 THB

• Industry

  Software, Web Service

• Job Description

  [Service] Software service
  [Responsibility ]
  - Supporting customers who have completed onboarding phase and enhance usage for adoption.
  - Developing a "Trusted Adviser" relationship with customer stakeholders and be focused to ensure that the customers leverage the service to achieve full business value.
  - Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio.
  - Conduct periodic meetings for confirmation of operation status and area of improvement.
  - Propose improvement of functions/services to Product Development Department based on customer's feedback and Thai regulations.
  - Support product promotion by delivering product value to customers as new functions are being released.
  - Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers. Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars and events.
  - Account management after onboarding support and seeking expansion opportunities such as upsells, obtaining referrals.