Sr. Customer Service ExecutiveID:61502

45,000 THB ~ 55,000 THBChonburi5 days ago

Overview

  • Salary

    45,000 THB ~ 55,000 THB

  • Industry

    Manufacturing(Other)

  • Job Description

    - Establish sustainable relationships with internal and external customers.
    - Perform order management activities such as order receiving, order confirmation, stock allocation & reservation, price clarifications, order tracking, credit check, back-order reporting, drop shipment customers for FG & samples.
    - Manage sales returns, sales incentives, credit notes and write-offs
    - Support overseas factory operations
    - Interact with customers & forwarders on orders & shipment related matters
    - Collaborate with planners to manage supply continuity to ensure timely delivery of goods
    - Generate pick lists, invoices, and packing lists
    - Coordinate and process sales returns, credit notes and write-offs
    - Schedule and attend weekly customer order status update meetings
    - Maintain Standard Operating Procedures (SOP) & Work Instructions (WI)
    - Prepare monthly shipment/schedule summary
    - Other ad-hoc duties as assigned by immediate superior

Qualifications

  • Requirement

    - Male/Female, age 28 years old up.
    - Bachelor degree in Degree in Supply Chain Management / Logistics or related field
    - Minimum 5 years of relevant Customer Service & Logistics related experience in manufacturing industry
    - Good ability to work independently as well as a team player in a fast-paced and dynamic environment.
    - Able to work independently, as well as a team player in a fast-paced and dynamic working environment.
    - Fluent in written & spoken English in order to liaise with the customers.
    - Well versed in Microsoft Office Applications

  • English Level

    Level 3 - Business Level

  • Other Language

    Thai, English

Additional Information

  • Benefit

    - PVD
    - Medical insurance
    - OT
    - Bonus
    - Other allowance

  • Working Hour

    08.00 ~ 17.00

  • Holiday

    Sat - Sun
    *effective 1 Apr. 2024 no Sat working

  • Job Function