Overview

• Salary

  30,000 THB ~ 50,000 THB

• Industry

  Hardware, Software

• Job Description

  • Flexible to accommodate urgent customer needs over weekends and public holidays
  • Perform tasks such as issues, deploying products, collecting artifact for debugging
  • Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
  • Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
  • Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
  • Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
  • Report customer use cases, requirements, enhancement requests, and recommend fixes
  • Practice the ‘give and take’ model of knowledge and experience exchange by sharing information to the team
  • Constantly improving job skills through participation in product, technology, and customer service training as it is made available
  • Participate in improving processes, communication, systems, etc.