IT Support Specialist alist (Desktop)ID:41736
25,000 THB ~ 50,000 THBBTS (Sukhumvit Line)Over 3 months agoOverview
Salary
25,000 THB ~ 50,000 THB
Industry
Hardware, Telecommunication
Job Description
Roles & Responsibilities in Management.
Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation.
Self-assigning tickets in queue and help on assigning tickets to an appropriate team member.
Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts.
Keep up to date calls/projects information, plan, schedule, and status with Team Leader.
Ensure to follow Technical Change Management Procedure when there is any change requests.
Ensure the team processes keep aligning and consistency with ISO 27001:2013.
Initiative of team process improvement and services improvement.
Roles & Responsibilities in Desktop operation:
Installing, Managing, and Configuration Windows Operating System.
Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
Performing upgrades/patches of the system and application to new release levels following as the client requirement.
Diagnosing and troubleshooting hardware, O/S, software, and service issues.
Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates.
Following Hardware Inventory Management procedure and ensure 100% of accuracy
Proactively monitoring the system's health, and ensure high availability of services.
Managing hardware and software inventory and ensure the inventory is up to date.
Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
Qualifications
Requirement
Bachelor Degree in Computer Science, Computer Engineering or equivalent required.
3-5 years working experience in Enterprise Desktop Infrastructure
Experience in virtual desktop infrastructure (VDI) environment is advantage.English Level
Level 4 - Conversational Level
Other Language
Thai, English
Additional Information
Benefit
-Yearly bonus
-Group insurance
-Dental 4,500
-family insurance
-Provident fund
-Annual leave 12 days each year
-English training
-Company party
-Internal trainingWorking Hour
09.00 ~ 18.00
Holiday
-weekend
-public holidayJob Function