概述
薪资
25,000 THB ~ 40,000 THB
工作行业
Hardware, Consulting, Telecommunication
工作内容
Key Responsibilities:
- Provide Level 2 technical support, including installation, troubleshooting, and maintenance to ensure system performance
- Handle customer inquiries and provide timely solutions or workarounds for urgent issues
- Monitor and resolve technical issues end-to-end to ensure customer satisfaction
- Escalate unresolved issues to Level 3 with proper documentation
- Document all support activities and maintain records in the system
- Support testing and collaborate with Development and QA teams
- Guide and support junior team members (L1), including training and problem-solving
- Assist with technical documentation, product demonstrations, and ad hoc tasks
Team Collaboration:
- Work closely with internal teams and stakeholders
- Participate in team meetings and share knowledge to improve team performance
资格
任职资格
- College or University degree in Computer Science or a related discipline
- 5+ years related experience, with at least 2 in understanding of hardware for related systems and applications
- Excellent verbal and communication skills
- Excellent analytical and trouble shooting skills
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers
- Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
- Able to manage time effectively and work efficiently without direct supervision英文
Level 3 - Business Level
其他语言
Thai, English
附加信息
福利制度
- Social Security
- Group Insurance
- Annual Company Party
- Annual Salary Adjustment
- Annual Bonus (subject to company performance)工作时间
09:00 ~ 18:00
假日
Sat-Sun
Hybrid WFH 2 วัน
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