工作内容
- Prepare business plan or activities of department or business unit in complying- Define key performance indicators of the department/section- Monitor and following up the performance of department or section in complying with business plan- Give recommendation in problems solving, job improvement and development - Coordinating with the related parties to solve the problems of department or section- Presenting the project for developing of work process, equipment, etc. to the superior- Preparation of summarized performance report and submit to the superior as well as participating in the meeting to present work performance to the company's executives - Manage end-to-end sea import operations (FCL/LCL) to ensure timely and accurate execution. - Review and verify import documents and customs declarations for full regulatory compliance. - Coordinate with shipping lines, carriers, ports, and warehouses for DO collection, clearance, and cargo release. - Handle and resolve operational issues including red-line cases, inspections, EDI errors, or short/damaged cargo.- Maintain customer service quality, providing timely updates and issue resolution. - Control operational costs and prevent unnecessary charges such as demurrage, detention, or storage. - Lead and supervise the team, including task allocation, coaching, performance evaluation, and development.- Review and approve operational expenses within assigned authority levels.- Monitor KPIs and operational performance, prepare reports, and implement corrective/preventive actions.- Analyze and plan for the section's annual budget - Prepare for staff's job description and KPI within the responsible department - Define and update working standard and procedure of department/ section in accordance with related standard and policy