概要

• 給与

  50,000 THB ~ 60,000 THB

• 業界

  Software

• 仕事内容

  The Installation Consultant is primarily responsible for the successful implementation, training, and handover of DMS and VAS solutions to all new and existing customers.
  The role includes, but is not limited to, internal/external coordination, onsite/remote training, consulting, conflict resolution, and completion of all relevant documentation that support the delivery of our solutions.
  The consultant is expected to be skilled in the two areas of Installation: Training and System Installation.
  The following outlines the primary responsibilities for each area:
  
  1. Training
  • Maintain a positive and professional learning environment for customers
  • Demonstrate leadership by setting standards and expectations by example in their conduct, work ethic, integrity, and character.
  • Deliver projects and motivate trainees through effective training in both group and individual classroom settings.
  • Conduct pre-live training to ensure users can perform their basic job functions before go-live.
  • Provide post-live advanced training as required
  • Ensure all standard training processes are adhered to
  • Keep all training materials up to date
  • Distribute training materials to users before go-live
  • Conduct classroom training sessions for customers and/or internal staff as scheduled
  • Coordinate user training and ensure onsite facilities are available
  • Perform assigned training/installation tasks as allocated
  • Ensure all relevant sign-off documentation is obtained
  
  2. System Installation
  • Attend and conduct pre-installation meetings as required
  • Connect and configure hardware, if required
  • Load, configure, and set up software as required
  • Attach and configure peripherals as required
  • Configure software according to customer requirements and specifications from the pre-installation meeting and obtain sign-off
  • Coordinate and ensure all data and samples are received from the customer within the given time frame
  • Ensure software is configured and ready for live start
  
  Accountability
  • Quality deployment of projects
  • Strengthen and grow our relationships with key stakeholders
  • Ensure customer requirements and sign-offs are properly documented and acknowledged
  • Proactive internal and external coordination