概要

• 給与

  20,000 THB ~ 35,000 THB

• 業界

  Hardware, Software

• 仕事内容

  - Provide support, troubleshoot and resolve issues raised by users and promptly provide a workaround/resolution
  - Provide support based on ITIL (Information Technology Infrastructure Library)
  - Provide monitoring support, escalation and other assistance, particularly high-severity incidents occur
  - Perform as a process controller who controls service and provides consultation to service desk team
  - Coordinate with other technical teams in escalating, troubleshooting and resolving issues
  - Proactively maintain a solid knowledge of supported systems by following procedures, policies and processes as defined
  - Provide additional supports on tasks assigned by supervisors