Overview

• Salary

  85,000 THB ~ 100,000 THB

• Industry

  Manufacturing(Other)

• Job Description

  Summary:
  - The service Manager should be a capable leader, with the ability to organize, train, supervise personnel and maintain customer relations. He must be capable to manage the entire business service unit including assignments, personnel and standards of performance and work output to satisfy customer’s service needs.
  
  Primary responsibilities
  1. Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance and service contract.
  2. Supervise and control workload of service engineers and technicians.
  3. Schedules service work according to priority and maintains an orderly flow of work. Handle customer issues, resolutions, concerns and incidents to Senior Management.
  4. Translate all documents and generate quick service guides to meet customer requirement.
  5. Develop and maintain service materials and current product knowledge.
  6. Handles customer complaint problems pertaining to service and repair work. Prepare a variety of status reports.
  7. Supervises the training of service engineers and technicians with in-house training programs. Coordinate company staff to accomplish the work required.
  8. Maintains in good condition all service tools and service vehicles.
  9. Responsible for the safety of service technicians and maintaining a safe working environment in the shop area.t.
  10. Orders and maintains adequate supplies and parts for service department inventory.
  11. Responsible for drafting Service Business Unit operating budget to Senior Management.
  12. Liaising with other managers and staff members to determine correct response to issue.
  13. Participate in marketing events such as seminars, trade shows and other activities as assigned.
  14. Coordinate delivery, installation and commissioning schedule.