工作内容
1. Existing Customer Management – 80%- Manage and maintain strong relationships with existing customers.- Act as the main point of contact for key customer accounts.- Regularly visit and communicate with customers to understand their business needs and requirements.- Identify opportunities to increase revenue from existing customers through additional services or increased storage requirements.- Monitor customer satisfaction and proactively resolve service issues or complaints.- Coordinate with Operations, Warehouse, Customer Service, and other internal teams to ensure smooth service delivery.- Follow up on customer requests, operational issues, quotations, contracts, and service requirements.- Monitor customer usage, business volume, and account performance.- Develop long-term relationships with customers to improve customer retention and loyalty.- Prepare regular customer and sales activity reports for management.2. New Business Development – 20%- Identify and approach potential customers within the cold storage, cold chain, food, FMCG, frozen food, import/export, and related industries.- Develop new business opportunities through direct sales, networking, referrals, and market research.- Conduct customer meetings and presentations to understand requirements and propose suitable solutions.- Prepare quotations and commercial proposals.- Negotiate commercial terms and close new business opportunities.- Develop and maintain a pipeline of potential customers.3. Business & Market Development- Monitor market trends, customer requirements, competitors, and business opportunities within the cold storage and logistics industry.- Identify potential industries and customer segments for business expansion.- Provide market feedback and customer insights to management.- Support the development of sales strategies and business development plans.4. Internal Coordination- Coordinate closely with Operations, Warehouse, Customer Service, Finance, and other relevant departments.- Ensure customer requirements are communicated clearly to internal teams.- Follow up on service issues and coordinate appropriate solutions.- Support contract renewal and commercial discussions with existing customers.