工作内容
1. Warehouse Operations Management (Inbound – Outbound – Inventory)- Oversee full warehouse operations including inbound receiving, outbound fulfillment, inventory control, and product returns.- Ensure accurate receiving of locally-produced and imported goods, including quality checks and documentation.- Manage outbound operations for both E-commerce (B2C) and B2B channels (Wholesale, Consignment, Modern Trade).- Supervise and develop warehouse staff:- Inbound Officer: receiving & put-away- Outbound Officer: picking, packing, online/offline order fulfillment- Inventory & Returns Officer: stock accuracy, cycle counts, customer/store returns- Maintain warehouse organization, storage layout, safety standards, and 5S practices.2. End-to-End E-commerce Fulfillment (Except Last Mile Delivery)- Lead end-to-end e-commerce operations: order picking, packing, dispatch scheduling, and SLA management.- Coordinate cut-off times and daily order planning with Customer Service and Online Sales teams.- Manage workload planning for peak periods, campaigns, and promotional events.3. B2B Operations Support (Wholesale, Consignment, Modern Trade)- Coordinate order preparation, packing requirements, and dispatch for B2B customers.- Prepare and verify all outbound supporting documents (delivery orders, consignment stock forms, transfer documents).- Collaborate with the Accounting team for tax invoice issuance and ensure that all required documents are aligned.4. Import / Export Management & Freight Coordination- Manage end-to-end import and export processes including shipment booking, freight coordination, customs clearance, and warehouse receiving.- Work directly with shipping agents, freight forwarders, carriers, and customs brokers.- Ensure accuracy and completeness of import/export documents such as Invoice, Packing List, BL/AWB, COO, and special trade documents (e.g., Form D/E).- Track shipment status, control logistics costs, and monitor lead times.5. Export Compliance (Pet Food & Beauty Products)- Ensure export requirements for pet food and beauty products are met (e.g., labeling, documentation, shelf-life standards).- Coordinate with relevant agencies (FDA, DLD, Customs) and ensure compliance with destination country regulations.6. Inventory Control & Stock Accuracy- Maintain accurate stock levels and minimize stock variances.- Oversee cycle counts, periodic stock takes, and root-cause analysis for discrepancies.- Manage returns from customers and consignment stores, ensuring proper handling and recording.7. Process Improvement & KPI Management- Continuously improve warehouse processes to enhance accuracy, speed, and efficiency.- Create and monitor operational KPIs such as order accuracy, outbound SLA, picking accuracy, stock variance, and damage rate.- Leverage WMS/ERP systems to optimize workflows and data accuracy.