Job Description

Sales support and Order Management:• Review customer’s PO; to comply with company term & condition, trade compliance policy • Process order to buyout vendors. • Coordinate with overseas team at factory for delivery on time to customer. • Documentation and inspection requirements. • Coordinate with Sales, Inside Sales Engineer, logistics team for effective performance of delivery on time. • Assure all order details are accurate and in conformance with the customer needs and factory capabilities. • Timely acknowledgement of delivery and proactive updates to customer on the status of their orders. • Coordinate all order related activities with customer inclusive of 3rd party inspection arrangements. • Review incoming orders and expedite orders to meet customer requests and achievement company service level goals. • Monitor and update date management for sale order and backlog to meet customer requirement • Coordinate drop shipments from producing factories to destinations specified on order properly and timely. • Expedite documentation submission and prepares certificates of Conformance/Origins. • Prepare sales invoice, delivery order and/or packing list for shipment. • Do manual invoice and packing list in customer’s form for project order if required. • Follow up final document with project team • Apply new customer in system (CVDH) • Prepare sale forecast and POR Sale report by period and monitor to meet target • Submit weekly and monthly inquiry, booking, backlog and shipment report • Acts as a liaison to assure timely and efficient administration of orders. • Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA • Assure that the impact of change orders is appropriately communicated and executed both internally and externally • Provide timely response to order enquiry such as in those for pricing, lead time and order status. • Acquire an understanding of company Process Management products. • Participate in continuous improvement activities. • Perform any other duties and responsibilities as assigned. Inventory control:• Coordinate with warehouse team for goods receiving including inspection, matching of goods received to purchase order and update goods receipt to system • Support data to update inventory discrepancy to relevant party for handling. • Ensure that returned inventory from customer are authorized. • Support annual physical inventory count and cycle count, if applicable. Scope Data:• Inside sales support, order management, inventory control and handling of drop-shipment to customers as assigned.