工作内容
[Purpose]This role is responsible to lead and advance sales frontline team in strategic program delivery and exceptional consultant performance – including product skills and selling/service technique to ensure that the Sales Frontlines’ knowledge and skills are built through in-class training and in-store coaching, and that the Sales Frontlines are always adhering to the uniform and grooming guidelines in order to achieve business, productivity and service goal[Responsibilities]Training and Education:- Lead the creation of brand training strategy, working with key stakeholders including Brand holder and Regional Training Team and Brand Manager- Design, develop, oversee and conduct brand Training Programs for all related stakeholder (Training director, Agency, Vendor who related to consumer, Business Partners, BC team)- Train all sales frontline employees with product knowledge and selling behaviours to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations. Include Brand knowledge, Flow of services and other soft skill- Regularly review training effectiveness and implement findings into training strategy- Create and execute best-in-class training program for brandsManage and develop Front Line Team:- Responsible for the talent development and career development plan.- Manage and direct programs focusing on sales, service, and customer experience including Mystery Shop to measure performance- Lead the creation of tools and workshops in response to in-store learning and needs of the business- Provide report for Brand Holder (Monitor counselling) and other report related e.g., education report, productivity report- Complete and submit Training plans and recaps on time and within guidelines and budgets- Participate in regional relevant Training Conferences and Seminars- Process on recognition, reward for BC and align all policy, rules and regulation. Process on certified services for BC- Ensure all uniform update with Brand holder (Regional)- Support Sales team for recruiting new BC and support for evaluation, grading BCManage Training Relationship with all key stakeholder:- Build strong and meaningful relationships with stakeholder (Brand holder, Regional, Retailers, BC Frontline)- Establish the right events for us to participate in, based on collaboration with the team and awareness of potential for return (financial and retailer relationship)- Ensure retailer consultants training needs are met to maximize sales and business opportunity- Support special events or product focus activities via appropriate and timely training to field teams- Support Marketing team for FDA verify- Support team for consumer activation (In-store Workshop, Live Streaming) and support team when customers’ complaint (externa and internal) or help team for FAQ – SNS, EC – Lazada, online, offline)