Head of Call center(Assistant Manager)*ViphavadiID:57352

38,000 THB ~ 45,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, Pathumthani3个月以上前

概述

  • 薪资

    38,000 THB ~ 45,000 THB

  • 产业类别

    Finance(Other)

  • 工作内容

    - Training, coaching and leading call center representatives as they provide support for
    customers.
    - Ensuring staff members are achieving desired service levels and taking corrective
    action, as needed.
    - Preparing reports and analyzing call center data to improve processes, ensure
    resources are properly allocated, and maximize. Efficiency and customer satisfaction.
    - Taking on other tasks or projects to support employees, and call center operations.

资格

  • 应征条件

    【Must】
    - Male or Female , Thai national, Age 30-40
    - Bachelor’s Degree in any field
    - At least 5 years’ experience of Call center or Customer Service field
    - Able to drive and have Driver License

    【Advantage】
    - Experience in Avaya System is advantage (Avaya call center system)
    - Proven experience of managing day to day performance of call center team
    - Proven experience of managing day to day performance of call center team.
    - Excellent communication skills across channels, problem-solving skills, ability to work
    independently and find answers.
    - Have good attitude, service mind and interpersonal skill (Contact with Customers)

  • 英文

    Level 3 - Business Level

  • 其他语言

    English

附加信息

  • 福利制度

    - Cost of living:1,000THB/month
    - Car allowance:5,000THB/month
    - Social security
    - IPD-OPD (TOKIO MARIN)
    - Life Insurance
    - Provident fund
    - Bonus(3-4 months/Based on company profit & own performance)
    - Dental allowance: 5,000THB/year
    - Training
    - Outing Trip
    - Health Check-up

  • 工作时间

    8:00 ~ 16:30

  • 假日

    - Weekends (Sat-Sun)
    - National Holidays (Thailand)
    *Required work on Saturday 2 time/month

  • 职业类别

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