Service Desk Leaderรหัส:45863
20,000 THB ~ 35,000 THBBTS (Silom Line)ผ่านมามากกว่า 3 เดือนภาพรวม
รายได้ต่อเดือน
20,000 THB ~ 35,000 THB
ประเภทธุรกิจ
Hardware, Software
รายละเอียด
- Provide support, troubleshoot and resolve issues raised by users and promptly provide a workaround/resolution
- Provide support based on ITIL (Information Technology Infrastructure Library)
- Provide monitoring support, escalation and other assistance, particularly high-severity incidents occur
- Perform as a process controller who controls service and provides consultation to service desk team
- Coordinate with other technical teams in escalating, troubleshooting and resolving issues
- Proactively maintain a solid knowledge of supported systems by following procedures, policies and processes as defined
- Provide additional supports on tasks assigned by supervisors
คุณสมบัติ
คุณสมบัติ
- Male or Female, Thai national, age between 25-32
- Bachelor's Degree in Computer Engineering or Computer Science or related field
- At least 5 years' experience in service desk field
- Good knowledge and experience in ITIL
- Having leadership qualitiesความสามารถทางภาษาอังกฤษ
Level 5 - Beginner Level
ความสามารถทางภาษา (อื่นๆ)
Thai, English
ข้อมูลเพิ่มเติม
สวัสดิการ
- Life Insurance
- Company Trip
- BONUSเวลาทำงาน
9.00 ~ 18.00
วันหยุด
-
ประเภทงาน