Customer Service Executive (outbound tour)รหัส:45071
25,000 THB ~ 28,000 THBBTS (Sukhumvit Line)ผ่านมามากกว่า 3 เดือนภาพรวม
รายได้ต่อเดือน
25,000 THB ~ 28,000 THB
ประเภทธุรกิจ
Hospitality/Tourism&Leisure
รายละเอียด
- Reports to team leader, supervisors and managers.
- Liaison and cooperation between sales and operation teams.
- Maintain contact with clients through completion of each project.
- Handle all incoming calls from clients.
- Provide support to tour leaders/guides, clients and guests at the destination.
- Monitor and review quality standards of suppliers through communication with inspection managers, tour leaders, guests and clients.
- Constantly check and update itineraries to ensure proper operation and avoid disruption and miscommunication.
- Meet/greet clients/tour leaders as required, including airport departure and arrival.
- Staff travel with groups at least twice per year.
- Domestic and regional business trips as required.
- Keep up with current travel news and information to remain up to date on the industry and to develop new business opportunities.
- Carry an emergency after-hours mobile phone if and when required
- Work shift hours patterns that include weekends and holidays as and when required.
- Any other office or business related duties, such as general operations, administrative or coordination tasks as required.
- Deal with and solve problems and complaints promptly as they occur.
- Coordinate and modify service, hotel and restaurant bookings in unforeseen situations that may arise while guests are travelling.
- Negotiate with suppliers and clients to protect margin as necessary.
- Negotiate contracts and/or contract new services if/when required.
คุณสมบัติ
คุณสมบัติ
- Thai national, age between 28-35 years old.
- Bachelor's Degree in related field.
- Having work experience in B2B and corporate services is essential.
- Minimum 5 years' experience in corporate travel environment.
- Understanding of travel industry market & culture is desirable
- Excellent written and verbal Thai language skills are essential.
- Excellent communication skills both in writing and speaking in Thai and English.
- Strong problem-solving and decision-making skills.
- Understanding of the importance of corporate image and standards in client and guest relationships.
- Familiar with Express program, apps, cloud and cooperative systems.
- High level of flexibility and adaptability in handling changes as the company evolves.ความสามารถทางภาษาอังกฤษ
Level 4 - Conversational Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
- 0.1% of sales (normally 8 mil. per month per person)
- Yearly BONUS (minimum one-month salary based on sales performance, if achieved)
- Quarterly BONUS (one month salary if 3 quarters achieved)
- Europe tour leader, per dium per group tour (2,000 THB per day, 4 trips per year)
- Asia tour leader, per dium per group tour (1,000 THB per day, 2 trips per year)เวลาทำงาน
08:30 ~ 17:30
วันหยุด
- Weekends (Sat-Sun)
- Public Holidays
- Annual Leavesประเภทงาน