International Roadside Assistance Coordinatorรหัส:42597

25,000 THB ~ 35,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, Rama II, Phra Pradaeng - Suksawat, King Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Talingchan-Pinklao, Phutthamonthon - Nakhon Pathom, Samutprakarn, Pathumthaniผ่านมามากกว่า 3 เดือน

ภาพรวม

  • รายได้ต่อเดือน

    25,000 THB ~ 35,000 THB

  • ประเภทธุรกิจ

    Insurance

  • รายละเอียด

    • Answer inbound calls as part of the Roadside Assistance operations in accordance with the standard operating procedure
    • Quality logging and reporting of calls and information to business partners
    • Adherence to rosters and scheduling in support of business requirements
    • Achieve individual quality and productivity targets and contribution to overall team KPIs
    • Provide feedback and ideas to management to continuously improve performance
    • Active participation in team meetings (performance reviews, coaching and training sessions)
    • Adhere and comply with the risk management and compliance obligations/processes

    Key Working Relationships:

    • Peers/colleagues: trainer, coordinators, operators
    • Hierarchy: team leader, operations manager and head of GCC
    • Client BU: team leaders, trainer, quality, resource planning, IT
    • External: customers, providers, clients

คุณสมบัติ

  • คุณสมบัติ

    • Fluent/native English communication skills is a must (TOEIC 850+), Mandarin is also appreciated.
    • Previous experience in a customer service /assistance/insurance is appreciated
    • Advanced typing and computer skills
    • Strong attention to detail and problem solving skills
    • Positive and flexible team player, open to change
    • Willing to contribute to a dynamic customer service team
    • Ability to self-manage performance against business requirements
    • Commitment to personal development and ongoing learning

  • ความสามารถทางภาษาอังกฤษ

    Level 4 - Conversational Level

  • ความสามารถทางภาษา (อื่นๆ)

    Thai, Chinese, English

ข้อมูลเพิ่มเติม

  • สวัสดิการ

    • Non-B visa and work permit provided for foreigners
    • 8 annual leaves & 14+ compensation leaves per year
    • Yearly performance-based bonus and salary increase
    • Language Allowance: 5,000THB/month for Mandarin Speaker
    • Transportation allowance for night shifts (+300THB/day)
    • Provident fund, Health and life insurance

  • เวลาทำงาน

    8:30 ~ 17:30

  • วันหยุด

    • Working hours: Shift work ※40hours/week
    • 5 working days per week : Monday - Sunday
    • Public holidays not applicable and compensated by additional annual leaves
    • Location: 15 min walk from BTS; Chit Lom
    Station or Airport Rail Link; Ratchaprarop Station

  • ประเภทงาน

งานที่เกี่ยวข้อง