Contact Center Leaderรหัส:41585
30,000 THB ~ 45,000 THBChonburiผ่านมามากกว่า 3 เดือนภาพรวม
รายได้ต่อเดือน
30,000 THB ~ 45,000 THB
ประเภทธุรกิจ
Insurance
รายละเอียด
- Serves as a Supervisor for the Customer Care Team. Establishes and communicates sales, service, quality and productivity goals and action plans to individual members; ensures that all team members work with a focused direction to provide excellent performances.
- Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
- Participate in the recruitment process, lead and motivate the team.
- Monitor campaigns, promotions and events to ensure better customer management.
- Demonstrates and explains effective sales and service techniques to team.
- Handles special requests and unique customer situations promptly and effectively.
- Communicates sales and service initiatives and expectations to team members.
- Review staffing schedules on a daily basis to ensure effective scheduling.
- Observes and monitors team performance throughout the day to ensure that sales & service standards achieved.
- Ensure customer compliments/complaints, tracking/resolution and analysis process is in place so that it will be managed promptly and effectively within 24 hours.
- Do call evaluation to ensure quality of calls made and managed, information given is correct, accurate and regulatory compliance.
- Identifies high potential team members and promotes their development and advancement
- Ensures that all Service Experts receive their monthly coaching and performance appraisal (half-yearly) on time.
- Work closely with Trainer to provide supports to in-house training courses and on-the-job training for Service Experts as needed.
- To support & implement any ad-hoc business projects as instructed by Line Manager
คุณสมบัติ
คุณสมบัติ
- Male/Female, not over 40 years old.
- Bachelor degree in business administration or related field
- Minimum of 3 years' experience in a highly customer sales and service driven contact center environment.
- Excellence command of spoken and written English
- Prior experiences in Auto Insurance with Non-life broker license, especially the role of Contact Centre Management will be advantaged
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills.
- Customer and service-oriented, patient and strong perseverance, and work well under stress. You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.ความสามารถทางภาษาอังกฤษ
Level 3 - Business Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
- Bonus
- Provident fund
- Insurance
- Dental allowance
- Insurance for family
- Salary increase
- Company trip
- Annual leave
- Health check up
- Other allowanceเวลาทำงาน
09.00 ~ 18.00
วันหยุด
Saturday & Sunday
ประเภทงาน