Contact Center Leaderรหัส:41585

30,000 THB ~ 45,000 THBChonburiผ่านมามากกว่า 3 เดือน

ภาพรวม

  • รายได้ต่อเดือน

    30,000 THB ~ 45,000 THB

  • ประเภทธุรกิจ

    Insurance

  • รายละเอียด

    - Serves as a Supervisor for the Customer Care Team. Establishes and communicates sales, service, quality and productivity goals and action plans to individual members; ensures that all team members work with a focused direction to provide excellent performances.
    - Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
    - Participate in the recruitment process, lead and motivate the team.
    - Monitor campaigns, promotions and events to ensure better customer management.
    - Demonstrates and explains effective sales and service techniques to team.
    - Handles special requests and unique customer situations promptly and effectively.
    - Communicates sales and service initiatives and expectations to team members.
    - Review staffing schedules on a daily basis to ensure effective scheduling.
    - Observes and monitors team performance throughout the day to ensure that sales & service standards achieved.
    - Ensure customer compliments/complaints, tracking/resolution and analysis process is in place so that it will be managed promptly and effectively within 24 hours.
    - Do call evaluation to ensure quality of calls made and managed, information given is correct, accurate and regulatory compliance.
    - Identifies high potential team members and promotes their development and advancement
    - Ensures that all Service Experts receive their monthly coaching and performance appraisal (half-yearly) on time.
    - Work closely with Trainer to provide supports to in-house training courses and on-the-job training for Service Experts as needed.
    - To support & implement any ad-hoc business projects as instructed by Line Manager

คุณสมบัติ

  • คุณสมบัติ

    - Male/Female, not over 40 years old.
    - Bachelor degree in business administration or related field
    - Minimum of 3 years' experience in a highly customer sales and service driven contact center environment.
    - Excellence command of spoken and written English
    - Prior experiences in Auto Insurance with Non-life broker license, especially the role of Contact Centre Management will be advantaged
    - Analytical and conceptual thinking – using logic and reason, creative and strategic
    - Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills.
    - Customer and service-oriented, patient and strong perseverance, and work well under stress. You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

  • ความสามารถทางภาษาอังกฤษ

    Level 3 - Business Level

  • ความสามารถทางภาษา (อื่นๆ)

    English

ข้อมูลเพิ่มเติม

  • สวัสดิการ

    - Bonus
    - Provident fund
    - Insurance
    - Dental allowance
    - Insurance for family
    - Salary increase
    - Company trip
    - Annual leave
    - Health check up
    - Other allowance

  • เวลาทำงาน

    09.00 ~ 18.00

  • วันหยุด

    Saturday & Sunday

  • ประเภทงาน