Customer Service Manager (Import, Logistics)ID:47679

60,000 THB ~ 85,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, Rama II, Phra Pradaeng - Suksawat, King Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Talingchan-Pinklao, Phutthamonthon - Nakhon Pathom, Samutprakarn, PathumthaniOver 3 months ago

Overview

  • Salary

    60,000 THB ~ 85,000 THB

  • Industry

    Logistics

  • Job Description

    - Responsible for sea freight-related tasks (logistics) such as preparing documents, importing and customer service
    - Ensure all customers’ requests for service and support are responded in an efficient and effective manner (there is a focused point of contact for each customer)
    - Assign all functional tasks to subordinate officers and assume responsibilities as "Customer Service Assistant Manager"
    - Generate plans and follow up on shipment schedule
    - Generate and prepare shipping documents for export and import
    - Ensure correctness of all data on commercial invoices before being sent with goods or faxed to vendors
    - Check all shipping documents before forwarding to customers to ensure accuracy of all details
    - Generate, monitor and control delivery orders
    - Closely monitor overall communication with clients from end-to-end logistics operation aspects

Qualifications

  • Requirement

    - Male or Female, Thai nationality, age between 33-45
    - Bachelor's Degree in any related field
    - Work experience, minimum 5 years, in customer service in logistics (sea freight)
    - Work experience in a management level
    - Good command in English (upper intermediate)
    - Good knowledge and understanding of sea freight and import
    - Skills in planning, time management, and problem-solving
    - Ability to motivate team members

  • English Level

    Level 4 - Conversational Level

  • Other Language

    English

Additional Information