Senior IT Customer Support (Bangna)ID:47396

27,000 THB ~ 30,000 THBBTS (Sukhumvit Line)Over 3 months ago

Overview

  • Salary

    27,000 THB ~ 30,000 THB

  • Industry

    Hardware, Consulting, Telecommunication

  • Job Description

    - Single point of contact to deliver and manage high standard communications across customer and NTT to ensure that problem and incident are dealt in accordance with priority and customer needs
    - Responsible for ownership and coordination of actions of those problems
    - Review the problem trends, plan and drive improvement plans
    - Proactively identify problems, analyze and recommend service improvement plans with possible solutions obtained from technical team members for department or business unit
    - Coordinate meeting to resolve problems by providing incident reports or monthly meeting
    - Review SLA performance
    - Act as a tier-2 technical support for network and system (30%)
    - Meet customers or sales upon request to discuss technical operation issues (need communication and technical skills, 25%)
    - Be assigned to support big customers or big incident as the single point of customer contact (25%)
    - Join the meeting with SE when handing over PJ or transferring technical knowledge (20%)

Qualifications

  • Requirement

    - Male or Female, Thai nationality, age between 26-32
    - Bachelor’s Degree or higher in IT, Computer Science or Software
    - Work experience, minimum 3-5 years, in window server 2003, 2008, permission, AD, DHCP, DNS, ISA, or group policy
    - Strong experience in backup system (Backup Exec or ArcServe), Cisco IOS routing and switching platforms, including Cisco L2/L3 switches and routers
    - Strong experience in routing protocols (BGP), IT security standards, protocols, and applications such as IPsec VPNs, Firewall configuration and maintenance
    - Skills in maintenance of Cloud Service, Virtualization, Backup, Microsoft or VMWare or any virtualization certificate will be an advantage (such as VCP, MCP, MCSE, MCSA, etc.)
    - Computer literacy (in Microsoft Office Suites, etc.) to generate summary reports
    - Skills in presentation and time management
    - Good command of English for communication and writing for business

  • English Level

    Level 5 - Beginner Level

  • Other Language

    English

Additional Information