Overview

• Salary

  35,000 THB ~ 40,000 THB

• Industry

  Hardware, Consulting, Telecommunication

• Job Description

  - Act as the single point of contact to deliver and manage high standard communications across customer to ensure problems are dealt with according to priority and customer needs
  - Responsible for the ownership and coordination of actions against those problems
  - Review problem trends, plan and, drive improvement plans
  - Identify problems, analyze and recommend service improvement plans with possible solutions obtained from technical team for department or business unit
  - Coordinates meetings to resolve problems by providing incident reports or monthly meeting and review SLA performance
  - Act as Be Teir2 technical support for network and system (30%)
  - Attend meetings with customers/sales upon request when discussing with technical operation issues (communication and technical skills are required) (25%)
  - Assign to support key customers or big incident as the single point of customer contact (25%)
  - Join meetings with SE when handing over PJ or transferring technical knowledge (20%)