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Service Manager ID:47160

Salary Monthly Salary 35,000THB 〜 40,000THB
Location Thailand,Sukhumvit (Bangkok),Location
Job Description - Act as the single point of contact to deliver and manage high standard communications across customer to ensure problems are dealt with according to priority and customer needs
- Responsible for the ownership and coordination of actions against those problems
- Review problem trends, plan and, drive improvement plans
- Identify problems, analyze and recommend service improvement plans with possible solutions obtained from technical team for department or business unit
- Coordinates meetings to resolve problems by providing incident reports or monthly meeting and review SLA performance
- Act as Be Teir2 technical support for network and system (30%)
- Attend meetings with customers/sales upon request when discussing with technical operation issues (communication and technical skills are required) (25%)
- Assign to support key customers or big incident as the single point of customer contact (25%)
- Join meetings with SE when handing over PJ or transferring technical knowledge (20%)
Holidays - Weekends (Sat-Sun)
- Public Holidays (Thailand)
Welfare - Transport Allowance
- Provident Fund
- Health Insurance
- Education Support (Language)
- Loans
- Dental Treatment
- Company Trip
- Others